Bank & Save

Help & Support

Support for everyday banking with Suncorp Bank

For the best results use one or two keywords
e.g. 'password reset' or 'daily limit

Bank & Save

Help & Support

Support for everyday banking with Suncorp Bank

For the best results use one or two keywords
e.g. 'password reset' or 'daily limit

Getting started

It’s quick and easy to install the Suncorp Bank App, register for Internet Banking, and switch existing payments to your new account. 

How-tos and FAQs

If you need support with anything from logging in to Internet Banking to managing your card, you’ll find it here. 
 

Ways to bank

Our branches, ATMs, Internet Banking and Suncorp Bank App features help you manage your money in a way that suits you. 
 

Suncorp Bank App

Fast, secure and easy access to your money.

Download the Suncorp Bank App

Internet Banking

You can do more online with Internet Banking.

Login | Register

Banking you can feel good about

Share your valuable feedback by filling out our survey today

Staying safe online

Our tips and resources can help you stay safe and bank online with confidence.

Customer care

Financial difficulty

If you’re experiencing financial difficulty, learn more about your options. 

Customer remediation

If we’ve made an error, our top priority is to make it right quickly and fairly.

First Nations banking support

Support for Aboriginal and Torres Strait Islander customers.

 

Deceased estates

Support with managing the accounts of someone who has passed away.

Family and domestic violence

Help for customers experiencing domestic and family violence, including financial abuse.

Accessible and inclusive banking

We’re committed to providing accessible services, products and platforms.

Problem gambling assistance

Help for customers who are finding it difficult to regain control of their gambling.

Compliments and complaints

If you have a complaint, compliment or suggestion, our Customer Relations team is here to help.

Contact us

Find the best way to get in touch with us. Our team is here to help answer your questions.

Helpful links and documents

  • Debt Payment Support Portal 
  • Banking Code of Practice 
  • Availability of Payment Services 
  • Comprehensive Credit Reporting

Connect with Suncorp Bank

Message us

Use the secure messaging service
via Internet Banking.

Chat with us

Get 24/7 answers with Scout, our
Virtual Assistant

Visit us

Find a branch, Bank@Post or ATM
near you.

Message us  

Use the secure messaging service
via Internet Banking.

Visit us

Find a branch, Bank@Post or ATM
near you.

Chat with us

Get 24/7 answers with Scout, our Virtual Assistant

Message us  

Use the secure messaging service
via Internet Banking.

Visit us

Find a branch, Bank@Post or ATM
near you.

Chat with us

Get 24/7 answers with Scout, our Virtual Assistant