Contact us

We’re here to help, here are several ways to get in touch.

 

Common solutions

Internet Banking login support

Find your Customer ID

Change your daily limits

Reset your Suncorp Bank App PIN

Report a lost or stolen card

Report a suspicious transaction

Suncorp Bank BSB

484-799

View more Help & Support

Find the right telephone number for your enquiry​

Select a topic to find online help and contact numbers for our support teams

 

Skip the queue

Calling us sometimes means longer wait times.
It’s possible to do these things online:

dispute a transaction on your account

update your account contact details

get a copy of your statements

make a payment with PayID

increase your daily limit

close your Suncorp Bank account

View more account and transaction FAQs

Register for Internet Banking

Download the Suncorp Bank App

Call 13 11 75

(Overseas: +61 7 3362 1712)

Mon - Sun
8am to 10pm (AEST)

24/7 support is available for security concerns, unauthorised transactions and Internet Banking password reset.

Or visit us in branch.

Skip the queue

Calling us sometimes means longer wait times.
It’s possible to do these things online:

report your card as lost or stolen

temporarily lock your Visa Debit card

temporarily lock your credit card

change your debit card PIN

change your credit card PIN

activate your credit card

View more debit card FAQs

View more credit card FAQs

Register for Internet Banking

Download the Suncorp Bank App

Call 13 11 75

(Overseas: +61 7 3362 1712)

Mon - Sun
8am to 10pm (AEST)

Or visit us in branch.

If you believe your account has been compromised, support is available 24/7 

Lost or Stolen Cards  

13 11 75 
Overseas: +61 7 3362 1712 

Suspicious Debit Card Transactions  

13 11 75 
Overseas: +61 7 3362 1712 

Suspicious Credit Card Transactions  

1300 221 576 
Overseas: +61 7 3362 1712 

Skip the queue

Calling us sometimes means longer wait times.
It’s possible to do these things online:

reset your Internet Banking password

recover your Customer ID

reset your PIN or password for the Suncorp Bank App

create a PayID

increase your daily limit

View more Internet Banking FAQs

View more Suncorp Bank App FAQs

Register for Internet Banking

Download the Suncorp Bank App

Call 13 11 75

(Overseas: +61 7 3362 1712)

Mon - Sun
8am to 10pm (AEST)

24/7 support is available for security concerns and Internet Banking password reset.

Or visit us in branch.

Skip the queue

Calling us sometimes means longer wait times.
It’s possible to do these things online:

see how much you may be able to borrow

apply for a new loan

manage your existing loan

apply for Cashback on a home loan

view our current home loan interest rates

View more Home Loan FAQs

Register for Internet Banking

Download the Suncorp Bank App

Call 13 11 75

(Overseas: +61 7 3362 1712)

New home loan enquiries:

Mon - Fri
8am - 7pm (AEST)

Sat
9am - 2pm (AEST)

Existing home loan enquiries:

Mon - Fri
8am - 6pm (AEST)
 

Or visit us in branch.

We take online security seriously

If your online security has been compromised, it’s important to act fast:

report your card as lost or stolen

dispute a transaction on your account

temporarily lock your Visa Debit card

get support for password and login issues

Find out more about staying safe online

Register for Internet Banking

Download the Suncorp Bank App

Call 13 11 75

 

(Overseas: +61 7 3362 1712)

Mon - Sun
24 hours

Or visit us in branch.

Lost or Stolen Cards  

13 11 75 
Overseas: +61 7 3362 1712 

Suspicious Debit Card Transactions  

13 11 75 
Overseas: +61 7 3362 1712 

Suspicious Credit Card Transactions  

1300 221 576 
Overseas: +61 7 3362 1712 

Want to leave a compliment or complaint?

Use the online feedback form or visit us in branch.

Find out more about Customer Relations and Complaints

Compliance under the Banking Code of Practice is monitored by the Banking Code Compliance Committee (BCCC). You can report an alleged breach of the Code directly to the BCCC. For more information, visit the BCCC website.

Call 1800 689 762

 

Mon - Fri
9am - 5pm (AEST)

Write to us

Suncorp Bank
Customer Relations - RE058
Reply Paid 2432
BRISBANE QLD 4001

Skip the queue

We sometimes experience high call volumes. If your matter isn’t urgent, you could send a Secure Message via Internet Banking.

Call 13 11 75

(Overseas: +61 7 3362 1712)

Mon - Sun
8am to 10pm (AEST)

Write to us

Suncorp Bank
GPO Box 2432
Brisbane
QLD 4001 

Or visit us in branch.

Business Help & Support

For business banking enquiries contact our dedicated support team.

Accessibility support

Learn about our free TTY service, translating and interpreting services and more.

Staying safe online

Our tips and resources can help you stay safe and bank online with confidence.

Find out more

Customer care

Financial difficulty

If you’re experiencing financial difficulty, learn more about your options. 

Customer remediation

If we’ve made an error, our top priority is to make it right quickly and fairly.

First Nations banking support

Support for Aboriginal and Torres Strait Islander customers.

 

Deceased estates

Support with managing the accounts of someone who has passed away.

Family and domestic violence

Help for customers experiencing domestic and family violence, including financial abuse.

Accessible and inclusive banking

We’re committed to providing accessible services, products and platforms.

Problem gambling assistance

Help for customers who are finding it difficult to regain control of their gambling.

Compliments and complaints

If you have a complaint, compliment or suggestion, our Customer Relations team is here to help.

Contact us

Find the best way to get in touch with us. Our team is here to help answer your questions.

Looking for our online feedback form?

 tab2

Other helpful information

Call us
  • General Enquiries 13 11 75
  • Calling from overseas 
+61 7 3362 1712
  • Lost or stolen card/s?
24 hours 1800 775 020
Write to us

Suncorp Bank
GPO Box 2432
Brisbane
QLD 4001

Compliments, formal complaints & Dispute resolution

Bank Customer Relations & Complaints

Media enquiries

mediarelations@suncorpbank.com.au

Translating and interpreting services available for calls.

Please note the email mediarelations@suncorpbank.com.au is for media outlets and journalists only. Other enquiries, such as customer service, sponsorship or commercial business requests will not be responded to. Customers can contact Suncorp Bank for General Enquiries on 13 11 75

Support for non-English speakers

Suncorp Bank Bank offers access to translating and interpreting services in more than 160 languages.

Please call 13 11 75 (or +61 7 3362 1712 from overseas) to request this assistance.

Download the Suncorp Bank App today App Store Google Play
BSB: 484-799 Swift-Code: METWAU4B

Suncorp Bank acknowledges the traditional custodians of the land on which we conduct business and pay our respects to Elders past, present and emerging.

© Copyright Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882). Registered office: Level 9, 833 Collins Street Docklands VIC 3008. In accessing Suncorp Bank's site, you agree to our Online Terms & Privacy Statement. Please ensure that you read these before accessing the site.

The SUNCORP brand and Sun Logo are used by Suncorp Bank (Norfina Limited) under licence and Suncorp Bank is not part of the Suncorp Group.

COOKIE AND DATA POLICY
We use cookies and other related technologies to improve and tailor your website experience. See our Cookie and Data Policy. This policy provides information about how Suncorp Bank collects and uses data related to your online activity, and how you can choose to remain anonymous.

Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statements before you make any decision regarding these products. The Target Market Determination are also available. Copies of historical TMDs for credit card products can be obtained by calling 13 11 75.