First Nations banking support
Banking support
Banking support
Secure access to your money with the Suncorp Bank App
- log in securely with a 4-digit PIN, Touch ID or Face IDß
- easily set or reset your Debit card PIN
- check balances and recent transactions
- pay someone in under a minute with fast payments++
Download today →
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To send a Secure Message, you’ll need to be registered for Internet Banking. After you’ve logged in with your Customer ID and password, follow these steps:
- Head to the left-hand menu and click ‘Secure Messages’.
- Click ‘Compose New Message’ and select one of the subject options from the drop-down menu. Choose the subject that best suits your request or enquiry.
- Type your message providing as much detail as possible and click ‘Send’.
It’s important to remember, Suncorp Bank won’t:
share your Secure Message with a third party
request information from you via your personal email account
ask for your password, PIN or security token code via Secure Messages.
Customer care
Connect with Suncorp Bank
Message us
Use the secure messaging service
via Internet Banking.
Chat with us
Get 24/7 answers with Scout, our
Virtual Assistant
Visit us
Find a branch, Bank@Post or ATM
near you.
Message us
Use the secure messaging service
via Internet Banking.
Visit us
Find a branch, Bank@Post or ATM
near you.
Chat with us
Get 24/7 answers with Scout, our Virtual Assistant
Message us
Use the secure messaging service
via Internet Banking.
Visit us
Find a branch, Bank@Post or ATM
near you.
Chat with us
Get 24/7 answers with Scout, our Virtual Assistant
ß Face ID login is available on the iPhone X and later models. Please refer to our Mobile Banking/Suncorp Bank App terms and conditions before using.
++Osko fast payments can only be made to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution via the Suncorp Bank App, Internet Banking or by visiting a Suncorp Bank branch. Osko fast payments cannot be made from or to Passbook accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (QLD, NSW) and Solicitor’s Trust Accounts (QLD) but can be made to them. Staff assisted Osko fast payments cannot be made in branch from Carbon Insights Account and Sub-Accounts, Everyday Options Sub-Accounts, Business Saver Accounts or eOptionsAccounts. Payments from an Account which requires 2 or more persons to sign to withdraw, future-dated and recurring payments and Business Payment Credits will not be made as an Osko fast payment. For full details about terms and restrictions that apply to Osko fast payments please read our Terms and Conditions for Suncorp Bank Accounts and Continuing Credit Accounts and the Product Information Document applicable to your account.
¢ Suncorp Bank is a member of the atmx by Armaguard (atmx) ATM Network. The deposit is taken by Armaguard on behalf of Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882) at all atmx ATMs. Fee-free access applies to the following transactions: a successful cash withdrawal, account balance enquiry, PIN change, transfer between Suncorp Bank accounts, or a cash deposit using a Suncorp Bank Visa Debit or Suncorp Bank EFTPOS Card. Daily withdrawal limits apply. Deposit up to 90 notes per transaction. Cheques deposits are not accepted at atmx ATMs for Suncorp Bank Customers. Terms and conditions apply. Find out more on our Suncorp Bank ATMs page.
BPAY® and BPAY® View are trademarks of BPAY Pty Ltd ABN 69 079 137 518. BPAY facilities are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882) to approved applicants. Terms and conditions, fees and charges apply and are available on request. For more information, click the help icon in Internet Banking for more detailed instructions, or go to http://www.bpay.com.au.
