How do I pay bills using BPAY®?

You can pay your bill by following BPAY® instructions using Internet Banking, Mobile Banking, and Phone Banking for both your personal and business banking needs. To pay via Internet Banking and the Suncorp Bank App : Find the BPAY biller and reference code, located next to the BPAY logo on your bill. Log in to your account and select the BPAY or bill payment option. Follow the prompts, using the reference and biller code on your bill to pay. To pay via Phone Banking : Call 13 11 25 , and enter your account or 14 digit card number. If you have a Telephone Access Code (TAC), you can enter that too. Press option 3, ‘Transfer money and BPAY’. Press 3 again for the BPAY option, and follow the prompts. Make sure you have your BPAY biller and reference code (usually located next the BPAY logo on your bill) with you. It’s important to note that BPAY payments can take up to 3 days to process. Payments made after 6pm won’t be processed until the following business day.

I've just submitted a transfer or BPAY® incorrectly, can I reverse it?

Unfortunately, we can’t reverse a BPAY or transfer. Please don’t attempt the transaction again, as this will create a duplicate payment. You may need to contact the Biller to notify them. If the transaction is recurring or future-dated, you can cancel it via Internet Banking or the Suncorp Bank App. In Internet Banking: Log into Internet Banking. In the left-hand menu select ‘BPAY – Pay Bills’ for BPAY payments, or 'Transfer Money’ for all other scheduled transfers. Scroll down to the ‘Future Dated’ section and click ‘Cancel’ next to the scheduled payment you wish to cancel. In the Suncorp Bank App: Log into the App and tap ‘Scheduled payments’ on the ‘Accounts’ screen. Choose the payment you want to cancel. Tap 'Delete Payment' at the bottom of the screen and tap 'Delete’ to confirm. We can attempt to restore the funds; however, it is not guaranteed. For assistance, please contact us via Secure Message in Internet Banking, or log into the Suncorp Bank App and tap the 'chat' icon in the top right corner of the ‘Accounts’ screen.

BPAY FAQs

You can pay your BPAY bill through Internet Banking, the Suncorp Bank App and by calling 13 11 25 for Phone Banking. You’ll need the biller and reference code to pay, which you can find written on your bill next to the BPAY logo.

It’s important to note that BPAY payments can take up to 3 days to process. Payments made after 6pm won’t be processed until the following business day.

A BPAY biller is the company or party you’re paying to. For example, this could be your electricictyprovider or landlord. Look for the biller code and reference number on your bill, usually located next to the BPAY logo.

You can pay your BPAY bill via Internet Banking, the Suncorp Bank App and Telephone Banking by calling 13 11 25.

This FAQ has a step-by-step guide on how to pay using your preferred method.

Unfortunately, we can’t reverse a BPAY or transfer. Please don’t attempt the transaction again, as this will create a duplicate payment. You may need to contact the Biller to notify them.

If the transaction is recurring or future-dated, you can cancel it via Internet Banking or the Suncorp Bank App.

In Internet Banking:

Log into Internet Banking.
In the left-hand menu select ‘BPAY – Pay Bills’ for BPAY payments, or 'Transfer Money’ for all other scheduled transfers.
Scroll down to the ‘Future Dated’ section and click ‘Cancel’ next to the scheduled payment you wish to cancel.

In the Suncorp Bank App:

Log into the App and tap ‘Scheduled payments’ on the ‘Accounts’ screen.
Choose the payment you want to cancel.
Tap 'Delete Payment' at the bottom of the screen and tap 'Delete’ to confirm.

We can attempt to restore the funds; however, it is not guaranteed. For assistance, please contact us via Secure Message in Internet Banking, or log into the Suncorp Bank App and tap the 'chat' icon in the top right corner of the ‘Accounts’ screen.