Banking Code of Practice
We are committed to upholding the standards of practice and service contained within the Banking Code of Practice.
The Banking Code of Practice sets out standards of practice and service in the Australian banking industry for individual and small business customers, and their guarantors.
The Code is intended to complement the law and, in some areas, set higher standards than the law.
Here are just a few of the many ways we apply the Code
Ensuring our customers can access and use Suncorp Bank’s services, products and platforms. We know that many may need further support and we’re working to provide this.
We’re here to help get you back
on track.
Helping you learn how to spot scams, bank safely and protect your money
How to manage a Suncorp Bank account when someone passes away
Helpful links
Download a copy of the Banking Code of Practice. Alternatively, visit one of our branches or call us on 13 11 75 and we will send you a copy.
Contact our Customer Relations team to voice any compliments, suggestions, complaints, problems or concerns you may have from your experiences with us.
Compliance under the Code is monitored by the Banking Code Compliance Committee (BCCC). You can report an alleged breach of the Code directly to the BCCC. For more information, visit their website.
Visit the Australian Banking Association website for more information on the Code.
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Home Loan, Personal and Business Banking products are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882) to approved applicants only. Eligibility criteria, conditions, fees and charges apply and are available on request. Please read the relevant Product Information Document and terms and conditions before making any decisions about whether to acquire a product.
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