Internet Banking
Internet Banking makes managing your money online simple, safe and convenient.
Suncorp Bank Online Protection Guarantee
When using Internet Banking and Mobile Banking, you are protected against loss from transactions you didn’t make or approve as long as you adhere to the applicable Internet Banking Terms and Conditions or Suncorp Bank App Terms and Conditions.
You need to ensure you keep your Secret Codes including Customer ID, passwords, passcodes and security token codes private, don’t contribute to the loss and let us know immediately as soon as you discover a loss.
Features that make banking safe & simple
Convenient access to your money
You can do more online
What’s new in Internet Banking
Take away the hassle of switching banks with our Online Switching Tool. Key details like your regular payees and billers can be imported directly across from your other bank into Internet Banking.
Help & Support
FrequeNtly Asked Question
What’s my Internet Banking Customer ID?
It’s a number that’s given to you when you register with Internet Banking. It’s different from your account number and everyone gets a Customer ID. You’ll enter it every time you log in to Internet Banking.
If you don’t have one, you’ll need to register for Internet Banking.
If you’ve forgotten your Customer ID, find how to recover it online.
After opening an account, you can register for Internet Banking. After you’ve registered and you’ve received your Customer ID, you can start adding your accounts and cards. Go to ‘Manage my accounts’, enter the account or card number and click ‘Add’.
If you’d like to cancel your Internet Banking account, please contact us.
You can reset your Internet Banking password online. You’ll need your Customer ID (CID) and a registered mobile number.
If you’re having difficulty resetting your password or logging in please check our Internet Banking password and log in support page.
If you’re having trouble accessing Internet Banking online, try:
- Re-typing the address. Please make sure you’re typing suncorpbank.com.au into your web browser, and not using an old website address you may have saved elsewhere.
- Updating your browser. If your browser isn’t up to date, you may not be able to perform certain transactions or view content. We recommend: Microsoft Edge or above, Google Chrome 65 or above, Mozilla Firefox 59 or above and Safari 11.03 and above.
- Clearing the cookies and cache in your Internet browser, then try again.
- Using a different Internet browser, such as Firefox or Chrome, and see if the error continues.
You can send enquiries and requests via secure messaging through Internet Banking. Once we receive your message, one of our consultants will usually reply within two business days. To compose a new secure message:
- Log in to Internet Banking, head to the left-hand menu and click ‘Secure messages’.
- Click ‘Compose new message’, and select a subject from the drop-down menu.
- Type your message and click ‘Send’.
Secure messages are protected, so no one else will be able to read your message.
Security features
Internet Banking has a range of features to make sure online banking is secure.
Read more about how we protect your money online.
Security Token Codes
To maintain a high level of safety for our customers, a Security Token Code is required to approve certain banking transactions, such as changing your daily transfer limit. You can quickly generate a Security Token Code via the Suncorp Bank Secured App in just a few clicks. The app is free and is available for iOS & Android.
Banking from your mobile is safe, secure and easy.
Download the Suncorp Bank App today
Home Loan, Personal and Business Banking products are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882) to approved applicants only. Eligibility criteria, conditions, fees and charges apply and are available on request. Please read the relevant Product Information Document and terms and conditions before making any decisions about whether to acquire a product.
View the Internet Banking terms and conditions.
Apple, the Apple logo, Apple Pay and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
App Store is a service mark of Apple Inc.
Google Wallet, The Google Wallet logo, Google Pay, The Google Pay logo, Google Play and the Google Play logo are trademarks of Google LLC.
Android is a trademark of Google LLC.
BPAY® and BPAY® View are trademarks of BPAY Pty Ltd ABN 69 079 137 518. BPAY facilities are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882) to approved applicants. Terms and conditions, fees and charges apply and are available on request. For more information, click the help icon in Internet Banking for more detailed instructions, or go to http://www.bpay.com.au.
