How do I set up and register for Internet Banking?

After opening an account, you can register for Internet Banking . After doing so, you’ll receive a Customer ID. To register, you’ll need: An active email address so we can send you alerts. The temporary code that would have been sent to you via SMS (for new Suncorp Bank customers only). Your Telephone Access Code (TAC) (for existing Suncorp Bank customers). If you’re missing any of these, please contact us . After you’ve registered for Internet Banking, you can start adding your accounts and cards. To add one, go to ‘Manage my accounts’, enter the account or card number and click ‘Add’. You can only add accounts that you have rights to access. If you can’t add your account, please contact us . If you’d like to cancel your Internet Banking account, please get in touch with us .

Why is Internet Banking not working on my browser?

If you’re having trouble accessing Internet Banking online, try: Re-typing the address. Please make sure you’re typing suncorpbank.com.au into your web browser, and not using an old website address you may have saved elsewhere. Updating your browser. If your browser isn’t up to date, you may not be able to perform certain transactions or view content. We recommend: Microsoft Edge or above, Google Chrome 65 or above, Mozilla Firefox 59 or above and Safari 11.03 and above. Clearing the cookies and cache in your Internet browser, then try again. Using a different Internet browser, such as Firefox or Chrome, and see if the error continues.

What are my daily limits, and how do I change them?

Daily limits are the maximum amount of money that can leave your account in a 24-hour period to protect you and your money from theft and fraud. Different daily limits apply to online banking, ATM withdrawals and EFTPOS cash out withdrawals. Combined cash daily withdrawal limit for ATMs and EFTPOS cash out withdrawal is $1,000 per day per card, which can be increased to $2,000 per day per card by contacting us or visiting your nearest Suncorp Bank branch . Online banking daily withdrawal limits apply to external payments, BPAY® transactions and funds transferred to other Suncorp Bank accounts from Internet Banking and the Suncorp Bank App. If you need a higher internet daily limit, you’ll need a Security Token Code to approve the change. Download the free Suncorp Bank Secured App to generate the code from the convenience of your mobile phone. Then log into Internet Banking, click on Settings and Security from the left-hand menu and click ‘Change’ next to the daily limit amount. Learn more about online banking daily withdrawal limits .

Internet Banking

Q: How do I reset my Internet Banking password?

You can reset your Internet Banking password online . You’ll need your Customer ID (CID) and a registered mobile number. If you’re having difficulty resetting your password or logging in please check our Internet Banking password and log in support page .

Internet Banking makes managing your money online simple, safe and convenient.

Suncorp Bank Online Protection Guarantee

Suncorp Bank Online Protection Guarantee

When using Internet Banking and Mobile Banking, you are protected against loss from transactions you didn’t make or approve as long as you adhere to the applicable Internet Banking Terms and Conditions or Suncorp Bank App Terms and Conditions.

You need to ensure you keep your Secret Codes including Customer ID, passwords, passcodes and security token codes private, don’t contribute to the loss and let us know immediately as soon as you discover a loss.

Features that make banking safe & simple

Convenient access to your money

Check account balances and transaction history
Save, download or print your eStatements anytime.
Pay bills using BPAY®
Transfer money, pay anyone or schedule a payment

You can do more online

Securely set or change your card PIN
Use our Account Switching Tool to move your payees, BPAY® & direct debit details from another bank
Easily open new accounts or apply for a loan or credit card
Increase or decrease your online banking daily withdrawal limit

What’s new in Internet Banking

Take away the hassle of switching banks with our Online Switching Tool. Key details like your regular payees and billers can be imported directly across from your other bank into Internet Banking.

Help & Support

FrequeNtly Asked Question

What’s my Internet Banking Customer ID?

It’s a number that’s given to you when you register with Internet Banking. It’s different from your account number and everyone gets a Customer ID. You’ll enter it every time you log in to Internet Banking.

If you don’t have one, you’ll need to register for Internet Banking.

If you’ve forgotten your Customer ID, find how to recover it online.

After opening an account, you can register for Internet Banking. After you’ve registered and you’ve received your Customer ID, you can start adding your accounts and cards. Go to ‘Manage my accounts’, enter the account or card number and click ‘Add’.

If you’d like to cancel your Internet Banking account, please contact us.

You can reset your Internet Banking password online. You’ll need your Customer ID (CID) and a registered mobile number.

If you’re having difficulty resetting your password or logging in please check our Internet Banking password and log in support page.

If you’re having trouble accessing Internet Banking online, try:

Re-typing the address. Please make sure you’re typing suncorpbank.com.au into your web browser, and not using an old website address you may have saved elsewhere.
Updating your browser. If your browser isn’t up to date, you may not be able to perform certain transactions or view content. We recommend: Microsoft Edge or above, Google Chrome 65 or above, Mozilla Firefox 59 or above and Safari 11.03 and above.
Clearing the cookies and cache in your Internet browser, then try again.
Using a different Internet browser, such as Firefox or Chrome, and see if the error continues.

Daily limits are the maximum amount of money that can leave your account in a 24-hour period to protect you and your money from theft and fraud. Different daily limits apply to Internet Banking, ATM withdrawals and EFTPOS cash out withdrawals.

All frequently asked questions about Internet Banking

Security features

Internet Banking has a range of features to make sure online banking is secure.

Cyber Security and real time fraud detection
Industry level encryption and protection
Locking your logon if more than 3 incorrect attempts are made
Logging you off automatically if there is 10 minutes of no activity

Read more about how we protect your money online.

Security Token Codes

To maintain a high level of safety for our customers, a Security Token Code is required to approve certain banking transactions, such as changing your daily transfer limit. You can quickly generate a Security Token Code via the Suncorp Bank Secured App in just a few clicks. The app is free and is available for iOS & Android.

Banking from your mobile is safe, secure and easy.

Download the Suncorp Bank App today

Home Loan, Personal and Business Banking products are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882) to approved applicants only. Eligibility criteria, conditions, fees and charges apply and are available on request. Please read the relevant Product Information Document and terms and conditions before making any decisions about whether to acquire a product.

View the Internet Banking terms and conditions.

Apple, the Apple logo, Apple Pay and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions.

App Store is a service mark of Apple Inc.

Google Wallet, The Google Wallet logo, Google Pay, The Google Pay logo, Google Play and the Google Play logo are trademarks of Google LLC.

Android is a trademark of Google LLC.

BPAY® and BPAY® View are trademarks of BPAY Pty Ltd ABN 69 079 137 518. BPAY facilities are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882) to approved applicants. Terms and conditions, fees and charges apply and are available on request. For more information, click the help icon in Internet Banking for more detailed instructions, or go to http://www.bpay.com.au.