To help protect you and us against scams, fraud and other illegal conduct we may temporarily hold or delay payments you’ve initiated in Internet Banking or the Suncorp Bank App which we reasonably consider are of a higher risk, such as certain payments to a new payee. 

In most cases, a held payment will be released for processing, be cancelled or fail within 24 hours or less. For information go to “How long will a ‘payment on hold’ be held?”

We may hold a payment for our own security reasons. However, the hold period also gives you an opportunity to consider if the payment could relate to a scam. Please contact us promptly if you’re concerned about any payment you think could be related to a scam. 

We will notify you if your payment is cancelled during the hold period. If the payment is released from the hold we will notify you if it has been processed successfully or not and if your account has been debited. Until you receive this notification, please ensure you have sufficient funds and withdrawal limits available in your account. For more information go to “How do held payments affect Daily Limits, Transaction Limits, Personal Limits and Account Limits?”.