How do held payments affect Daily Limits, Transaction limits, Personal Limits and Account Limits?

Daily Limit, Personal Limit and Account Limit: A payment on hold will count towards your Daily Limit, Personal Limit and Account Limit on the day it is processed by us, not the day you initiate the payment. Therefore, until your held payment is processed, please ensure you have enough Daily, Personal and Account Limit available to allow the held payment to be processed, otherwise it may be rejected.

If a held payment exceeds your Daily, Personal or Account Limit at the time it is processed, you’ll receive a Suncorp Bank App notification (if applicable) and a secure message in Internet Banking informing you that the transaction was unsuccessful. In this case you’ll need to manually send the payment again. Learn more about daily limits.

Transaction Limit: If a held payment exceeds your Transaction Limit at the time you initiate the payment we will require you to input a Security Token Code. However, until it has been processed, it will not count towards the Transaction Limit for the purposes of determining whether a Security Token is required for any subsequent transactions which are processed before the held payment is processed. 

We will not require you to input a Security Token at the time the held payment is released and processed, even if it would cause the Transaction Limit to be exceeded on that day.