What is a recurring payment?

A recurring payment is when you give your credit card or debit card details (e.g. card number, expiry date, and security code) to allow a merchant or service provider to make regular scheduled charges. For example, you might pay for an online media streaming service or monthly subscription through recurring payments you’ve set up.

Please note that if your Visa Debit card details change (e.g. if your card is reissued or replaced), Visa may send this information to merchants who you have authorised to charge recurring payments. For example, if you have authorised a recurring subscription payment for a streaming service, Visa may give your new card details to the merchant and their bank to facilitate payment continuity. This means that the subscription payment may continue to be charged without you providing the updated card details (depending on whether the merchant receives this service).

Of course, you have the option to opt out of this service. If you would like to opt out of Visa sharing your updated card details with all merchants, please contact us on 13 11 75.

If you have any problems with recurring payments, such as incorrect charges, you may need to resolve it by talking to the Merchant or service provider directly.

The quickest way to resolve is by contacting the merchant. If you’re not able to resolve the issue with the merchant, you can dispute a Visa Debit card transaction through the Suncorp Bank App.

To dispute a transaction on your credit card please fill out the transaction dispute form for personal credit accounts.