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Product Information Documents & Forms
If you are looking for further information on any of our products, you can download them below.
All documents below are in PDF format and require Adobe Reader. Download Adobe Reader
Codes
ePayments Code
Banking Code of Practice
Identification Requirements
Identification Requirements and Supporting Documents
Identification - Who can certify ID documents
Bank
Personal Transaction / Savings Accounts:
- Everyday Options Account
- Everyday Essentials Account
- Kids Savings Account
- Growth Saver Account
Carbon Insights Account
Suncorp Bank Debit cards
Buy Now PayLater
Business Accounts:
- Business Premium Accounts
- Business Saver Accounts
- General Trust Accounts
- Real Estate Trust Accounts
- Solicitors Trust Accounts
Wealth Cash Management Account
Merchant and Payment Products
Term Deposits:
- Standard Term Deposits
- Negotiated Term Deposits
Farm Management Accounts
Home & Personal Lending
Personal Credit Cards
Business Credit Cards
Business Lending
Schedule of Fees and Charges for other Personal accounts
Schedule of Fees and Charges for other Business accounts
Lending Fees and Charges for other Suncorp Bank Home Loans and Packages
Changes Related to PayID Terms & Conditions, effective 13 June 2024
Credit Card Terms & Conditions
- Credit Cards Rates and Fees (PDF, 57kb)
- Credit Card Terms and Conditions (PDF, 452KB)
- Credit Card Rewards and Frequent Flyer Rewards (PDF, 164KB)
- Suncorp Bank Clear Options Credit Card Privacy Statement (PDF, 125KB)
- Credit Assistance Provider Credit Guide (PDF, 110KB)
- Credit Cards Complimentary Insurance Policy Information Booklet
- Apple Pay Terms and Conditions
- Google Pay Terms and Conditions
- Samsung Pay Terms and Conditions
- Changes to your Credit Card Terms and Conditions – effective 1st November 2024
Credit Card Terms & Conditions
- Credit Cards Rates and Fees (PDF, 57kb)
- Credit Assistance Provider Credit Guide (PDF, 110KB)
- Suncorp Bank Clear Options Credit Card Privacy Statement (PDF, 125KB)
- Credit Card Terms and Conditions (PDF, 452KB)
- Summary of Key Terms (PDF, 83KB)
- Business Credit Cards Rewards Program Membership (PDF, 176KB)
- Changes to your Credit Card Terms and Conditions – effective 1st November 2024
Financial Services Guide
Product Information Documents
Terms and Conditions
Product Disclosure Statements
Useful Personal Banking Forms
NOTE: If you need assistance to help select the appropriate form and/or complete the form, please contact 13 11 75 and ask for Lending or Banking.
Feel Good Rewards Opt Out/Opt In Form
A guide to help safeguard your cards, PINS and Access codes. Helping you protect your identity and keep your financial information safe.
Complete this form to open a personal banking account
Complete this form to stop or cancel a Direct Debit being taken from your account
Complete this form to add an Account Only authority to an existing account
Complete this form to nominate a Third Party to Operate your accounts. This form is not to be used for Kids Accounts, Business Accounts or Home Loans.
Third Party to Operate (TPO's) enables someone to act on your behalf in relation to your accounts. (i.e. The person nominated will be able to access, discuss or change your banking products)
Complete this form to cancel a Third Party to Operate authority that enables someone to act on your behalf in relation to your accounts.
Complete this form to appoint a Power of Attorney
Complete this form to remove a Power of Attorney
'Complete this form to dispute visa debit transaction/s.
Please do not use this form to dispute transactions on a lost or stolen card, please call us on 13 11 75 or visit us in Branch instead.
Complete this form to confirm your Foreign Tax Liability status under CRS and FATCA requirements
Complete this form to confirm your Foreign Tax Liability status under CRS and FATCA requirements
Arrange for your salary to be deposited to your Suncorp Bank account by completing this form and providing it to your employer
Complete this form to confirm your consent to receive letters and documents for a Bankrupt customer via email.
This form is to be used when the correct value of cash has not deposited or been dispensed by an ATM and is to be completed by Suncorp Bank Card Holders only.
Useful Personal Credit Card Forms
NOTE: If you need assistance to help select the appropriate form and/or complete the form, please contact 13 11 75 and ask for Credit Cards.
Completed this form to add an Authorised Person to your Credit Card account
Complete this form to add a Direct Debit payment instruction to your Credit Card account
Complete this form to Dispute transactions on your Credit Card account
Useful Business Banking Forms
NOTE: If you need assistance to help select the appropriate form and/or complete the form, please contact 13 11 75 and ask for Business Banking.
This form is to:
- add or delete authorised person/s on Business Deposit Account (including Line of Credit/Overdraft), Merchant Facility and Multipay
- add or delete access level of existing or non-related party(ies) on a Term Loan
- change account operating authorities on Business Deposit Account.
Please visit the nearest branch or contact us on 13 11 75 to request the change via our paperless process.
Useful Personal Lending Forms
NOTE: If you need assistance to help select the appropriate form and/or complete the form, please contact 13 11 75 and ask for Lending.
Register for Online Cashback or complete a Once-Off Cashback Withdrawal Request
If the National Credit Code applies to your jointly held loan account, each borrower has the right to receive all important notices and other documents.
This form allows a borrower to choose one person to receive these notices and documents on behalf of all borrowers.
If eligible, register for online Cashback or complete a once-off Cashback withdrawal request.
Useful Business Credit Card Forms
NOTE: If you need assistance to help select the appropriate form and/or complete the form, please contact 13 11 75 and ask for Credit Cards
Complete this form to add a Direct Debit payment instruction to your Business Credit Card account
Completed this form to change the name of your Business on your Business Credit Card account
Complete this form to request for a limit increase on your Business Credit Card account
Complete this form to dispute transaction(s) on your Business Credit Card account
Target Market Determination Documents
Personal Transaction / Savings Accounts
Buy Now, Pay Later
Business Accounts
Personal & Business Accounts
Home Lending
Treasury
Credit Cards
- Treasury Foreign Currency at Call Deposit (PDF, 76KB)
- Treasury Foreign Currency Fixed Rate Term Deposit (PDF, 77KB)
- Treasury at Call Deposit (PDF, 74KB)
- Foreign Exchange Value Tomorrow and Value Spot (PDF, 77KB)
- Foreign Exchange Forward Exchange Contract (PDF, 78KB)
- Foreign Exchange Swaps (PDF, 78KB)
Broker documents
Broker Authority