Current Small Business Loan Service Levels

Information for Brokers

Small Business Loans - $0 to $1m

Initial Assessment

Documents Preparation

Certification for Settlement

    Service Level Agreement (SLA)

10 Days

5 Days

6 Days

Actual Service Delivery Time (SDT)

10 Days

 

5 Days

6 Days

SLA = standard service level agreement
SDT = our actual position against our desired service level agreement

Small Business Loans - $1 to $3m

These transactions are managed by dedicated SME bankers. Please refer to your SME BDMs for information.