Current Home Loan Service Levels
Information for Brokers
Credit Assessment - Time to Decision*
Business days from when all docs received in AOL
Suncorp Bank SunLight
48hrs
IMPORTANT: For comprehensive self employed applications, increase service level by 15 days
Elevate Accredited, PAYG and Basic Self Employed
Purchase & Pre-Approval Conversion
4 Days
Refinance
5 Days
Construction, Add & Equity Loan
7 Days
Elevate Gold, PAYG and Basic Self Employed
Purchase & Pre-Approval Conversion
3 Days
Refinance
4 Days
Construction, Add & Equity Loan
6 Days
In-flight assessment
3 Days
Conditional Pre-Approval
2 Days
Documents Generation
3 Days
Purchase & Refinance Settlement
5 Days
Add & Equity Loan Settlement
5 Days
End of Year Cut Off Dates
Home lending application deadlines for settlement prior to Wednesday 25th December 2024
Home lending applications:
- Lodgement for purchase, refinance and other applications (PAYG/Basic self-employed): Friday 22 November 2024
- Returning documentation: Documents must be returned to FMS by Friday 13 December 2024 with no outstanding items for verification.
Settlement can only proceed when all required documents are executed correctly and returned, conditions are met and VOI has been accepted. Any outstanding items must be finalised at least 48 hours prior to settlement to avoid delays.
Existing customer variations:
- Request submission: Friday 6 December 2024
- Returning documentation: Documents must be returned by Friday 13 December 2024 with no outstanding items for verification.
