Current Home Loan Service Levels

Information for Brokers

View Suncorp Bank home loans

Credit Assessment - Time to Decision*
Business days from when all docs received in AOL

Suncorp Bank SunLight 

PAYG and New: Basic Self-Employed

48hrs

 

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IMPORTANT: For comprehensive self-employed applications, increase service level by 25 days

Elevate Accredited PAYG, non-SunLight Basic
Self-Employed

Purchase & Pre-Approval Conversion

 

7 Days

Refinance

 

 

14 Days

 

Construction, Add & Equity Loan

 

12 Days

Elevate Gold PAYG

Purchase & Pre-Approval Conversion

 

5 Days

Refinance

 

 

13 Days

 

Construction, Add & Equity Loan

 

11 Days

Reassessment*

3 Days

Conditional Pre-Approval

2 Days

Documents Generation

5 Days

Purchase & Refinance Settlement

5 Days

Add & Equity Loan Settlement

5 Days

*Reassessment

Where a rework is required due to a change to the application conditions or incorrect KYC/VOI requirements have been identified, please allow an additional 3 business days on top of the relevant advertised SLA for this to be completed.