Current Home Loan Service Levels

Information for Brokers

Credit Assessment - Time to Decision*
Business days from when all docs received in AOL

Suncorp Bank SunLight
48hrs

IMPORTANT: For comprehensive self employed applications, increase service level by 15 days

Elevate Accredited, PAYG and Basic Self Employed

Purchase & Pre-Approval Conversion
5 Days

Refinance, Add & Equity Loan
6 Days

Construction

 

8 Days

Elevate Gold, PAYG and Basic Self Employed

Purchase & Pre-Approval Conversion
4 Days

Refinance, Add & Equity Loan
5 Days

Construction

 

6 Days

In-flight assessment

3 Days

Conditional Pre-Approval

2 Days

Documents Generation

5 Days

Purchase & Refinance Settlement

5 Days

Add & Equity Loan Settlement

5 Days

End of Financial Year Cut Off Dates

Home lending application deadlines for settlement before Friday 28 June 2024

Home lending applications:

  • Lodgement for refinance applications (PAYG/Basic self-employed): Friday 31 May 2024
  • Lodgement for purchase applications (PAYG/Basic self-employed): Friday 31 May 2024
  • Final approval for refinance and purchase applications: Friday 14 June 2024
  • Returning documentation: Documents must be returned to FMS by Friday 21 June 2024 with no outstanding items for verification.

Settlement can only proceed when all required documents are executed correctly and returned, conditions are met and VOI has been accepted. Any outstanding items must be finalised at least 48 hours prior to settlement to avoid delays. 

Existing customer variations:

  • Request submission: Friday 31 May 2024
  • Returning documentation: Documents must be returned by Monday 17 June 2024 with no outstanding items for verification. 

Progress payments for construction loans:

  • Returning documentation: Final valuation forms and other required documentation must be returned by Monday 3 June 2024.