Understanding online safety
Need help with your safety right away?
Call us on 13 11 75
Call us, 24 hours a day, 7 days a week. If you think your online security has been compromised, it’s important to act fast.
Email us at bank.direct@suncorpbank.com.au
If you’ve seen or received something suspicious please email us.
Use our Easy English guide. Many people can find it hard to read and understand written information. We've created an Easy English Guide to Scams and Fraud (PDF) to help explain how to stay safe online.
You can find more easy-to-read banking guides on the Australian Banking Association website.
Current security alerts
Suncorp Bank is urging customers to be on the look-out for Business Email Compromise (BEC) scams.
BEC scams involve the scammer using email to trick someone into sending money, with the culprit posing as a trusted figure before asking for a fake bill to be paid.
Read our news article to learn more about identifying and preventing BEC scams.
We’re aware of fraudulent Facebook pages that are circulating designed to appear like the pages are created by Suncorp Bank. Scammers use these fake Facebook pages to reach out to customers pretending to be from our Fraud team. The scammers then tell customers they are a victim of fraud and that to protect their money, they need to send it to another bank account.
Wording may vary slightly, but we encourage all customers to be alert to receiving these messages. If you receive a message like this, do not engage in this conversation. Report it to direct@suncorpbank.com.au.
Suncorp Bank will never contact you via social media, and we will never ask you to share your one-time password, login details, or other sensitive information via a link. We will never ask you to send money to another bank account and if you receive an unsolicited call, hang up immediately.
Be alert - we’ve seen several reports relating to offenders impersonating Suncorp Bank’s fraud team. This activity is not from Suncorp Bank and is deliberately designed to mislead you. If you receive an unsolicited call that claims to be from Suncorp Bank, or an SMS message that asks you to click on a link or call a number you do not recognise, do not act. Hang up or delete the message immediately.
Our team will never ask you to transfer funds from your account, provide your passwords or one-time passcodes or click on a link to log in to Internet Banking or reset your password. Never feel pressured to provide your details or take action.
Scammers claiming to be Suncorp Bank are sending SMS messages to our customers, notifying them of suspicious activity taking place in their bank accounts. The messages ask the recipient to “secure their account” via a link, which takes them to a fraudulent website.
These messages are not genuine. Our team will never ask you to transfer funds from your account, provide your passwords or one-time passcodes or click on a link to log in to Internet Banking or reset your password. Never feel pressured to provide your details or take action.
Scammers are sending fake SMS messages to victims pretending to be a family member or friend. Sometimes called ‘Hi Mum’ messages, these fraudulent texts often tell recipients that the sender has lost or replaced their phone and needs urgent help.
If someone is claiming to be a family member or friend needing assistance, check their contact details. If they’re contacting you from an unfamiliar number, call your friend or family member using the contact details you already have saved. Always verify the identity of anyone requesting money from you via text message. If it seems like it could be a scam, there’s a good chance that it is.
SMS scammers are claiming to be from toll road service provider Linkt. These text messages often warn recipients of overdue or unpaid bills, requesting online payment via a web link.
Do not click the links, call the number or reply to the sender. If you suspect that you have an outstanding toll invoice, refer to the Linkt website or download the Linkt app.
Scammers are sending SMS messages falsely claiming to be from the Australian Government’s myGov service portal asking recipients to provide their banking details. They inform the recipient about potentially missing payment(s) and tell them to update their details via a link.
myGov will never ask you to click on a link to sign in to your account or to enter your banking details or ID documents. Do not attempt to access your myGov account via SMS links. Instead, use the secure myGov app for all your account activities.
Scammers are sending text messages and emails that claim to be from Australia Post. These messages ask customers to follow a link and enter their card details to make a payment for outstanding postage or to arrange redelivery.
The links direct users to a fraudulent website, which has been designed to steal your sensitive information. You’re often asked to complete a form using your bank or credit card details and other personal information.
Practical tips to help to keep yourself secure
Be alert to the fact that scams exist.
Know who you are dealing with. If you’ve only ever met someone online or are unsure of the legitimacy of a business, take some time to do a bit more research.
Do not open suspicious texts, pop-up windows, or click links or attachments from suspicious emails – just delete them.
Do not respond to phone calls about your computer asking for remote access – just hang up.
Be careful when shopping online.
Review your privacy and security settings on social media and choose your passwords carefully – try to avoid utilising any personal information.
Beware of any request for your details or money.
Keep your personal details, mobile devices, and computers secure.
Be wary of unusual payment requests or payment methods.
