BPAY
It’s easy to pay bills with BPAY.
Telephone Access Code
If you don’t know your Telephone Access Code (TAC), dial 0 to speak to a consultant
What is BPAY®?
BPAY® is a free online service that allows you to easily pay your bills via Internet Banking, Mobile Banking and Telephone Banking.
Getting started
- You'll need to be a registered Internet Banking customer to use BPAY.
- Check your bill to see if you can pay it via BPAY. It should have a section that looks similar to this:
Paying with Internet Banking
To pay via Internet Banking, follow the steps below
- Step 1. Logon to Internet Banking
- Step 2. Go to BPAY®
- Step 3. Pay Bills and follow the steps
Paying with Phone Banking
To pay via Phone Banking, phone 13 11 25 and follow the steps below
- Step 1. Enter your account or 14 digit card number and your TAC
- Step 2. Press 3 to Transfer money and BPAY
- Step 3. Press 3 for BPAY and follow the prompts.
BPAY payments may take 1-3 days to process.
Cutoff times for BPAY payments in Internet & Telephone Banking is 6pm (AEST) on business days.
BPAY payments that are submitted after this time won't be processed until the following business day.
Unfortunately, we can’t reverse a BPAY or transfer. Please don’t attempt the transaction again, as this will create a duplicate payment. You may need to contact the Biller to notify them.
If the transaction is recurring or future-dated, you can cancel it via Internet Banking or the Suncorp Bank App.
In Internet Banking:
- Log into Internet Banking.
- In the left-hand menu select ‘BPAY – Pay Bills’ for BPAY payments, or 'Transfer Money’ for all other scheduled transfers.
- Scroll down to the ‘Future Dated’ section and click ‘Cancel’ next to the scheduled payment you wish to cancel.
In the Suncorp Bank App:
- Log into the App and tap ‘Scheduled payments’ on the ‘Accounts’ screen.
- Choose the payment you want to cancel.
- Tap 'Delete Payment' at the bottom of the screen and tap 'Delete’ to confirm.
We can attempt to restore the funds; however, it is not guaranteed. For assistance, please contact us via Secure Message in Internet Banking, or log into the Suncorp Bank App and tap the 'chat' icon in the top right corner of the ‘Accounts’ screen.
BPAY® and BPAY® View are trademarks of BPAY Pty Ltd ABN 69 079 137 518. BPAY facilities are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882) to approved applicants. Terms and conditions, fees and charges apply and are available on request. For more information, click the help icon in Internet Banking for more detailed instructions, or go to http://www.bpay.com.au.
For more information, click the help icon in Internet Banking for more detailed instructions, or go to http://www.bpay.com.au.
Telephone Access Code
If you don’t know your Telephone Access Code (TAC), dial 0 to speak to a consultant
