Home Loan Cashback

Accessing cashback on a home loan

Option 1: Online Cashback for ongoing access

New home loans will not automatically have online cashback established.
All borrowers/guarantors to a loan must be registered to Internet Banking and must agree to Online Cashback by completing the registration form.

Once approved and established, any borrower can request a cashback via internet banking, as an ongoing feature.

When using Online Cashback, the funds are required to be transferred to your Suncorp Bank bank account.

Need to Know

• This feature is not available for loans in company names.
• A request must be completed for each home loan
• Terms and conditions (held within the registration form) must be read and agreed by all Borrower/s and Guarantor/s (if applicable).
• All borrower/s and guarantor/s (if applicable) will be required to sign the request.
• This form is required to have a wet ink signature, or a scanned copy of the wet ink signed form.
• If you require the form to be issued to you for the option to provide a digital signature, please call 13 11 75 or visit your nearest branch.
• You will receive a secure message advising the outcome of the Online Cashback registration request. If you do not receive a secure message within 10 working days, please contact us on  13 11 75.

Register for Online Cashback

You can easily request to register for a Cashback facility via the Suncorp Bank website:

• Go to Home Loan Service request.
• Select 'Set up/Request a Cashback withdrawal'.
• Fill out your details as requested.
• Select 'Register for Online Cashback'.
• Read and accept the Declaration.
• Follow the prompts on screen or in the email sent to you to finalise your request.
• You and any joint parties to the loan (including borrowers/guarantors) will receive a form via email to wet ink sign and return.

How to access the Online Cashback feature

Once registration is complete, you’ll need to select ‘Transfer Money’ then use the ‘Loan Cashback’ option when in Internet Banking or using the Suncorp Bank App.

Option 2: Cashback Withdrawal Request for once off requests

If you do not wish to register or are not eligible to register for online Cashback, you can still access Cashback by completing a once off Cashback withdrawal request.

Need to Know

• All borrower/s and guarantor/s (if applicable) must sign the once off withdrawal request.
• Future cashbacks can be requested, but a Cashback Withdrawal Request will be required to be completed each time.
• Terms and conditions (held within the registration form) must be read and agreed by all borrower/s and guarantor/s (if applicable).
• All borrower/s and guarantor/s (if applicable) will be required to sign the request.
• This form is required to have a wet ink signature, or a scanned copy of the wet ink signed form.
• If you require the form to be issued to you for the option to provide a digital signature, please call 13 11 75 or visit your nearest branch.
• Your request will be processed within 2-3 working days.
• If the cashback request is urgent and for an amount less than $10,000, you can return the completed form to your local branch for immediate processing.
• Alternatively, upon finalisation of your electronically lodged cashback request, you can phone 13 11 75 to see if your request can be expediated.

How to complete a Cashback Withdrawal Request as a once off

• Go to Home Loan Service Request (Individuals)
• Go to Home Loan Service Request (Companies & Trust)
• Select 'Set up/Complete a Cashback withdrawal'
• Fill out your Details
• Select 'Complete a withdrawal'
• Read and accept the Declaration
• Follow the instructions on the screen, or in the email sent to you, to finalise your request.