Why was my held payment unsuccessful?

A held payment could fail upon its release for a number of reasons which might include:

• Insufficient funds in your account. 
• It would have resulted in a Daily, Personal or Account Limit being exceeded.
• The receiving account may be closed, blocked or does not accept transfers.
• For payments to a PayID, the PayID may no longer be registered, be locked or the PayID Name attached to the PayID has changed since you initiated the payment.
• Technical issues within the payment network.

You should receive a notification via Suncorp Bank App notifications (if applicable) and Internet Banking secure messages advising you why a payment was unsuccessful and what next steps you should take. You may also receive an email notification. If you don’t receive a notification or for other support, please contact us.