Security threats and what we consider to be “higher risk” could change over time. The reasons why we may hold a payment will reflect this. We may hold a payment for a range of security reasons. For example, certain payments to a new payee are more likely to be considered higher risk and held by us. We may contact you during the hold period if we need more information about a payment.

Please contact us promptly if you’re concerned about any payment you think could be related to a scam.