If we release a held ‘Pay Someone’ payment, it will normally be processed as an Osko fast payment via the New Payments Platform (NPP). However, if we identify that the held payment is being made to an account that cannot receive Osko fast payments we’ll attempt to send the funds via an alternative payment system that does not support long descriptions, emojis, special or foreign characters or the Reference field. 

As a result, your payment description will be modified to the first 18 alpha-numeric characters and exclude any emojis, special characters or foreign characters. Anything in the Reference field will also be removed. 

Please contact us promptly if you’re concerned about any payment you think could be related to a scam.