If we release a held ‘Pay Someone’ payment, it will normally be processed as an Osko fast payment via the New Payments Platform (NPP). However, if we identify that the held payment is being made to an account that cannot receive Osko fast payments, we’ll attempt to send the funds via an alternative payment system. 

Funds sent via the alternative payment system will usually be received by the recipient within 1 to 2 business days after the hold has been removed and we process it.

You will know if a payment was sent via the alternative payment system because your payment receipt and transaction history will not describe it as an ‘OSKO PAYMENT’.

Please contact us promptly if you’re concerned about any payment you think could be related to a scam.