Why can’t I see whole messages and emojis on my bank statement? 

When making an Osko fast payment, you can enter up to 280 characters and including emojis, as the payment description, except when made by staff assisted withdrawal. You can see the full description in the Suncorp Bank App. However, when checking the description in Internet Banking and your account statements, you may notice shorter descriptions with spaces or question marks replacing special characters and emojis.