Where we hold a payment you make via the Suncorp Bank App or Internet Banking, you won’t see a payment confirmation on screen. Instead, you’ll see a screen within the Suncorp Bank App or Internet Banking (as applicable) which informs you that the payment is being held and in most cases it will be processed, cancelled or fail within 24 hours or less. We’ll also notify you through Suncorp Bank App notifications (if applicable) and Internet Banking secure messages. You may also receive an email notification.

When a payment is on hold, it will be visible in your list of ‘Scheduled payments’, which is accessible from the Suncorp Bank App’s main Accounts screen. You will not be able to view the held payment status within Internet Banking, even if that is how you made the payment.

Please contact us promptly if you’re concerned about any payment you think could be related to a scam.