In most cases, a held payment will be released for processing, cancelled or fail within 24 hours or less.  

Held payments cannot be released early unless there are exceptional circumstances. If you believe your circumstances require an early release of the payment hold, please contact us and we will consider your request. A decision to release a held payment early will be at our absolute discretion.

Cancelling a held ‘Pay Someone’ payment and re-sending it may still result in the re-sent payment being placed on hold. 

For more information, please contact us.