You can cancel a payment while it is on hold for any reason. Just look for it in your list of ‘Scheduled payments’, which is accessible from the Suncorp Bank App’s Accounts screen. Tap on the payment and follow the simple steps to cancel it. 

You will not be able to cancel a held payment within Internet Banking, even if you used Internet Banking to make it. If you do not have the Suncorp Bank App you can call us on 13 11 75 to cancel a held payment.

Please contact us promptly if you’re concerned about any payment you think could be related to a scam.