If I lose my phone, how secure is my information?

Financial information which is accessed using your device is not stored within the app at any time. You can choose to store your Customer ID within the app, however this is encrypted when not in use and access to your account will still require a valid PIN, passcode or biometric to be provided.

If your device is lost or stolen, or you’re worried that your device may have been compromised by a virus or a malicious software application, then please call us on 13 11 75 and we can deactivate the Suncorp Bank App for you.