I've made duplicate ‘Pay Someone’ payments and they’re on hold. What should I do?

If you make unintended duplicate payments, you can cancel a duplicate payment while it is still on hold in the Suncorp Bank App.

Look for the duplicate payments on hold in your list of ‘Scheduled payments’, which is accessible from the Suncorp Bank App’s Accounts screen. Tap on the duplicate held payment(s) and follow the simple steps to cancel them. 

Please contact us promptly if you’re concerned about any payment you think could be related to a scam.