What if I change or close the email address, mobile number, ABN or ACN I have as a PayID or I change my name?

Please contact us immediately to close your PayID if you no longer own or have authority to use the email address, mobile number, ABN or ACN  you created as a PayID, or if you change your name or any other information connected to your PayID changes.

For PayID’s linked to a personal account, you can also close your PayID via the Suncorp Bank App:

• Log into the Suncorp Bank App and click on the ‘cog wheel’ at the top left corner of the Accounts tab.
• Select ‘PayID’ and then tap on the PayID you want to close.
• Tap the ellipsis at the top of the PayID Details screen and select ‘Close PayID’ 

For a PayID linked to a business account, call us on 13 11 75 or head to a Suncorp Bank branch.