Why can’t I see my held payment in the Suncorp Bank App?

If you can’t see a held payment in your list of ‘Scheduled payments’ in the Suncorp Bank App, that means it has been successfully processed, cancelled or it failed upon processing. 

We will notify you when we debit your account and process a held payment, or if the payment has been cancelled or failed. In most cases, this will happen within 24 hours or less.

The payment may also be visible in your account transaction history.

If a held payment is not visible in either your ‘Scheduled payments’ or transaction history and you have not received a notification, please contact us.