Scam (phishing) emails/SMS/calls are designed to trick people into giving out their personal and banking details. While scam emails are becoming more sophisticated, there are some things to look out for when trying to spot a genuine communication from us:

• Check whether the email address or SMS is coming from us. If it isn’t from a @suncorpbank.com.au address, it’s probably fraudulent.
• It's important to remember that we'll never send you text messages or emails that ask you to confirm, update or disclose personal or banking information. If you are unsure, please contact us.
• Does the email have poor punctuation or grammar? This may be a sign of a fake email (although, they can sometimes have perfect punctuation and grammar!).
• Does the email instruct you to open our Internet Banking, login page or an attachment? Does it explain how you need to verify your details, reset your account or supply personal details? We will never send you an email asking you to supply this information.

If you’ve received a suspicious email, SMS or telephone call appearing to be Suncorp Bank, DON'T click on any links or attachments in the email. Forward the email to us at security@suncorpbank.com.au.

If you think you’ve been the victim of a scam in relation to your Suncorp Bank banking, contact us.