I’ve requested financial assistance from Suncorp Bank. What happens next?

Because it takes time to understand each customer’s unique circumstances, once you have provided all the information we need, we may require up to 21 days to respond to your request. If we need further information, we will contact you. This could extend the review period by up to an additional 21 days after you have provided all the required information. If you cannot provide us with requested information, we’ll make our assessment based on the information we have. Rest assured, we’ll endeavour to respond to your request as soon as possible and while we’re considering your request, we won’t do anything to change the status of your loan.