How do I submit a document?

STEP 1:

• Print and complete the required form or complete a written request (see: What documents are accepted via Document Upload? for a list of forms accepted via Document Upload)
• Ensure all information on the form is completed and you have any supporting documents that are required ready to submit.

STEP 2:

• Scan or take a picture of the completed document, including any supporting documents.
• You can choose to take a picture with your phone if you do not have a scanner available.
• Please ensure the document image is clear.
• Some forms can be also completed online and saved as a PDF.

STEP 3

• Log into Internet Banking, then go to Credit Card Services > Card Services > Document Upload, and submit your document.