The Office of the Customer Advocate aims to drive better and fairer outcomes for Suncorp Bank customers. We are trusted to raise the voice of our customers through an objective and balanced position.
We do this through:
- engaging with our community and consumer advocates
- reviewing themes in data to help drive better customer outcomes
- recommending opportunities to make a positive difference to customers in broader initiatives, processes, and remediation programs
- supporting the Bank to make customer-centric decisions using insights and perspective. outcomes in alignment with community expectations.
Meet your Customer Advocate – Anna Hussey
Anna advocates for Suncorp Bank’s customers to ensure their voice is heard, understood and they are treated fairly.
- Anna has over 20 years of experience within Suncorp Bank.
- She has held a range of leadership roles within Strategy, Program Delivery, Strategic Communications and Change, and Business Transformation.
- This broad experience has equipped Anna with a deep understanding of Suncorp Bank’s business, customers and obligations.
- She is a passionate leader, focused on building a customer-obsessed culture across Suncorp Bank, based on strong ethical foundations.
