Your Customer Advocate

Our Office of the Customer Advocate is here to be the voice of our customers within Suncorp Bank. We provide input and challenge to ensure the fairness and integrity of our customer processes, decisions and practices.

With an Office separate from the business, the Customer Advocate focuses on:

• Advocating and making things easier for our customers, especially those in vulnerable, challenging or complex circumstances.
• Helping to drive fairer dispute resolution outcomes across the Suncorp Bank.
• Identifying opportunities to improve our products, services, systems and processes for our customers, including through conducting thematic reviews on key customer issues.
• Using data, insights and perspectives, including those sought from community and consumer advocates to help us drive fair customer outcomes in alignment with community expectations.

How to contact us for help with a complaint

The role of the Customer Advocate does not involve reviewing individual complaints at the request of Suncorp Bank customers.

If you have a complaint, our Customer Relations team can assist.

Find out more about Bank Customer Relations and Complaints

How to contact your Customer Advocate

If you have feedback or questions that does not involve reviewing an individual complaint, you can contact your Customer Advocate Office by:

We will endeavour to get back to you within two business days to confirm we have received your request.