Financial Wellbeing
How we help you achieve financial wellness
Why is financial wellbeing so important?
Financial wellbeing is essential for personal security, confidence and happiness.
At Suncorp Bank, we understand our crucial role in supporting the financial health of our customers. That’s why we focus on accessible and inclusive banking solutions, financial hardship support and community resilience.
Keeping banking accessible and inclusive
Everyone’s situation is unique, and so are their financial needs. That’s why we take steps to ensure Suncorp Bank customers can manage their finances in a way that works well for them. That goes for being able to access and use our services, products and platforms.
Providing accessible banking with
38,164
Everyday Essentials Accounts2
Everyday Essentials Account
We designed our Everyday Essentials Account to make banking accessible for everyone. Made for lower-income customers, concession and Health Care card holders, this day-to-day transaction account cannot be overdrawn for most transactions.1
Support during hard times
Accessible and inclusive banking
Our responsibility is to ensure our customers can access and use Suncorp Bank’s services, products and platforms. That's why we provide a variety of accessible and inclusive banking options, such as:
The National Relay Service (NRS) for our phone services: for those who are d/Deaf, hard of hearing or need extra support for contacting us via phone.
Translation and Interpreting service (TIS National): providing phone and on-site interpreting services in over 150 languages, including Arabic, Simplified and Traditional Chinese, Korean and more.
Auslan interpretation: available nationally through video conferencing with a NAATI accredited Auslan interpreter.
Accessible ATMs and self-service machines: featuring braille signage, tactile indicators, headphone jacks and lower operational heights for wheelchair access.
Tactile Suncorp Bank Visa Debit cards: featuring contactless payments, thumb inserts to guide orientation and instant availability to add to a digital wallet.
Shaping resilient communities
Financial wellbeing is more than the products and services we offer. At Suncorp Bank, we like to roll up our sleeves and equip our fellow Australians with the tools they need to help them make smart choices with their money.
Financially empowering the next generation
Since 2016, we have partnered with the Financial Basics Foundation to help build a nation of money-confident kids. By supporting initiatives like the MoneyIQ animation series and the ESSI Money Game (Earning, Spending, Saving & Investing), we’re helping kids learn how to make smarter financial decisions.
Helping save food, money and the planet
We want to empower our communities to think about the food they buy and the impact that can have on their finances and the planet. Through our partnership with food rescue organisation OzHarvest, we can help our customers learn how to waste less food and as a result, reduce the impact food waste has on the environment.
Handy budgeting guides
Banking you can feel good about
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Things you should know
1 Some transactions which may cause the account to become overdrawn include fees and other transactions that occur when Suncorp Bank is processing offline. If your account becomes overdrawn and has a negative balance we will not charge overdrawn fees or interest on the Everyday Essentials or Carbon Insights account.
2 As of 1/5/24.
