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Customer Relations Unit

To message our Customer Relations team please select the Compliment/Complaint query from the drop down above.

Compliance under the Banking Code of Practice is monitored by the Banking Code Compliance Committee (BCCC). You can report an alleged breach of the Code directly to the BCCC. For more information, visit their website.

 

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Suggestions

Suncorp Bank
PO Box 1453
Brisbane QLD 4001

Complaints & Compliments

Suncorp Bank Customer Relations
IPC - RE058
Reply Paid 1453
Brisbane QLD 4001

Customer Relations Unit

To message our Customer Relations team please select the Compliment/Complaint query from the drop down above.

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Products and services including banking and insurance (including home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank is only liable for the banking products or services it provides and not the products and services of the other companies in the Suncorp Group. Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statements before you make any decision regarding these products. The Target Market Determination are also available. Copies of historical TMDs for credit card products can be obtained by calling 13 11 55.

Carbon Neutral Certification

In Australia, carbon neutral certification is governed by Climate Active. For an entity to be certified as carbon neutral, it must meet the requirements of the Climate Active Carbon Neutral Standard. This means that to achieve certification an entity must measure emissions, reduce these where possible, offset remaining emissions and then publicly report on its achievements. 

Carbon neutral claims must be independently validated by an independent third party.